What Note Investors are Saying:

I have had an absolute pleasure working with Polaris Counselors. They have made at least one part of the work out process pleasurable. They are dependable and punctual. They are is always easy to reach and quick to respond. They have been great working with the borrowers. it is a tough process sometime for both borrower and lender but Polaris has been able to be that buffer that is able to keep the process moving towards a resolution that is comfortable for everyone. thank you Polaris.
— Stas F.
Polaris has been great to work with. They are quick to respond and have been able to connect and communicate with every borrower assigned to them. I highly recommend Polaris for any type of outreach activity
— Shara S.
Polaris Counselors have been a powerful tool for helping us resolve the most challenging non-performing loans. They are skilled at establishing rapport with borrowers and they really work hard to help homeowners keep their homes whenever possible. We’re looking forward to teaming with Polaris to resolve many more non-performing
loans in the near future.”
— Gabe K.


Our mission

As non-profit credit and housing counselors, we can communicate with borrowers in ways that you as the lender and your servicer cannot. As certified credit counselors performing services for a nonprofit counseling group, Polaris and its counselors are exempt from licensing requirements under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (the “SAFE Act” or “Act”), related state SAFE Acts and the Consumer Finance Protection Act as it relates to negotiating loan modifications, even where Polaris’ fees are paid for by a for-profit investor


About Us

Polaris counselors

Unlike loan servicers, our ability to communicate plainly with delinquent borrowers and their lenders cuts through the red tape of loss mitigation providing quicker, more efficient, and substantially more successful loss mitigation solutions for everyone.  Unlike servicers, Polaris approaches the delinquent borrower as a friend and counselor and not as a debt collector.  This gives us the ability to establish trust in the process and trust between the borrower and lender.

300 homeowners and happy investors will agree, the solution to the U.S. mortgage crisis must involve a whole-person approach to healing one family at a time.  Polaris is socially responsible, financially effective and politically correct.